A leading energy and utilities provider in Europe, with over 5,000 employees and hundreds of concurrent IT and infrastructure projects, faced mounting pressure to deliver business outcomes faster.
Project delays were frequent.
Visibility across the portfolio was limited.
And resource bottlenecks kept derailing go-lives.
With siloed execution methods and no central control, the company’s Project Management Office (PMO) struggled to maintain alignment between strategy, funding, and delivery. Moch.IT was brought in to implement ServiceNow Strategic Portfolio Management (SPM) to unify the organization’s project landscape, optimize execution, and fast-track go-live timelines.
The Challenge
Fragmented Project Execution: Each business unit ran projects with different tools and no standard governance. There was no enterprise-level project intake, milestone tracking, or progress monitoring.
Lack of Portfolio Visibility: Leadership couldn’t see which projects were behind schedule, over budget, or misaligned with strategic goals. This led to delayed decisions and poor prioritization.
Delayed Go-Lives: Projects were often pushed back due to missed dependencies, manual milestone management, and unclear resource allocation.
Inefficient Resource Planning: Without a centralized resource view, teams were overcommitted while others were underutilized. Talent allocation was reactive rather than strategic.
Disconnected Tools & Reporting: Critical project data was spread across spreadsheets, email threads, and various disconnected tools—making accurate reporting nearly impossible.
Client Profile
Industry:
Energy & Utilities
Company Size:
5,000+ employees
Location:
Europe
Moch.IT Services:
ServiceNow SPM Implementation, PMO Workflow Automation, Dashboard Configuration
ServiceNow Products:
Strategic Portfolio Management (SPM), CMDB, Performance Analytics, Demand Management
Solution by Moch.IT
Moch.IT implemented ServiceNow Strategic Portfolio Management (SPM) to provide end-to-end governance across all project types. The solution enabled the organization to streamline demand intake, prioritize funding, automate delivery milestones, and centralize performance tracking.
Key Modules Implemented:
Demand Management & Intake
A unified intake process was configured to capture, assess, and prioritize all incoming project ideas. Each demand item was linked to business objectives, cost forecasts, and potential ROI.
Centralized Project Workspace
Moch.IT configured custom templates and automated workflows to ensure consistent project planning, milestone enforcement, and timeline tracking across the board.
Resource Management Integration
Resource availability and allocation were digitized, allowing managers to assign roles based on capacity, skillsets, and project criticality. This minimized delays due to talent shortages.
Executive Dashboards (Performance Analytics)
Real-time dashboards gave leadership full visibility into project health, status, risks, dependencies, and actuals vs. planned metrics.
CMDB Integration
Projects were linked to relevant assets and services in the CMDB, enabling dependency mapping, risk scoring, and impact analysis for infrastructure-related projects.
Outcomes
- 65% Faster Time-to-Go-Live: Automated milestone workflows and centralized visibility led to significant improvements in on-time project delivery.
- 80% Improvement in Executive Oversight: Leadership now has real-time visibility into project portfolios, improving governance, agility, and funding decisions.
- 50% Reduction in PMO Administrative Overhead: Standardized templates and automated workflows reduced manual reporting and coordination efforts.
- Improved Resource Allocation Efficiency: Smart capacity planning tools allowed better distribution of workloads, increasing team effectiveness.
- Better Risk & Dependency Management: CMDB-based relationships helped proactively identify project-impacting risks, preventing late-stage surprises.
Before
- Projects scattered across disconnected tools
- No standard method for intake, prioritization, or funding
- Manual milestone tracking and reporting
- Frequent delays in project execution and go-live readiness
After
- Unified intake, planning, and execution through SPM
- Automated milestone workflows with alerting and escalation
- Real-time dashboards for portfolio health and project tracking
- Centralized resource visibility and workload balancing
- Significant reduction in go-live delays and execution friction
Conclusion
Moch.IT’s implementation of ServiceNow SPM helped this leading utility company shift from reactive, disconnected project execution to a strategic, centralized, and outcome-driven portfolio model.
By aligning project delivery with business objectives and providing real-time insights across the organization, Moch.IT empowered the client’s PMO to drive faster go-lives, reduce delays, and improve stakeholder confidence.