See your entire IT landscape — and keep it healthy, stable, and predictable.
Our ITOM solution provides end-to-end visibility across infrastructure and services. Built on ServiceNow and delivered by Moch.IT, it reduces incidents, prevents outages, and improves operational control.
The Challenge
Modern IT teams manage hybrid environments, distributed systems, and constant change — yet visibility is often fragmented.
Common issues include:
Our ITOM solution addresses these challenges by helping organisations discover, map, and manage their IT environment with accuracy and consistency.
What the ITOM Solution Delivers
Accurate Discovery & Inventory
Identify assets and dependencies.
Service Mapping
Visualise how tech supports services.
Operational Visibility
Unified view of alerts & performance.
Event Management & Noise Reduction
Reduce noise, focus on real issues.
Root Cause Identification
Faster pinpointing of disruptions.
Configuration & Dependency Awareness
Reliable planning & impact analysis.
Hybrid Support
Cloud, on-prem & mixed environments.
The Moch.IT Advantage
Actionable Visibility
Always-updated environment view.
Structured Discovery & Mapping
Accurate CMDB and service maps.
Stable Operations
Fewer outages, less noise.
Tool Integration
Unifies monitoring & cloud systems.
Built to Scale
Grows with your technology landscape.
Our Process
Assessment
Review environment, tools, and CMDB health.
Design Strategy
Define discovery, mapping, and event models.
Build & Integrate
Configure discovery, service maps, and events.
Validation
Verify dependencies and correlations.
Enablement
Train teams to operate and maintain visibility.
Optimisation
Refine maps and alerts as systems change.
Key Outcomes for Your Organisation
- Better visibility into infrastructure and applications
- Fewer outages and faster restoration times
- Clear understanding of service dependencies
- Stronger change planning and impact prediction
- Consolidated alert management and noise reduction
- Improved MTTR (Mean Time to Resolution)
- More reliable, stable operations
- A trusted, unified configuration and service model
Who Benefits From This Solution
- IT Operations Leads
- Infrastructure & Network Teams
- Platform Owners
- Service Reliability Teams
- Change & Release Managers
- Cloud & DevOps Teams
- CIO / CTO
In a free 45-minute consultation, we’ll audit your current environment, analyze your needs, and uncover ways to improve efficiency, save costs, and boost performance.
And here’s how it works:
We schedule a 45-minute consultation at your convenience.
We analyze your systems and review your current IT landscape.
You receive a clear audit and expert recommendations – completely free.