Structured IT Service Management. Certified.
ISO 20000 Certification
IT services enable the business.
Only if they are managed..
Moch.IT operates under a certified IT Service Management System (SMS).
- Audited by Intercert.
- Aligned with ITIL principles.
- Executed through ServiceNow.
Why ISO 20000 Exists
Many IT organizations run on effort. Not structure.
ISO 20000 exists to ensure that IT services are:
- Defined
- Controlled
- Measured
- Continuously improved
Independent of individuals. Resilient to change.
What ISO 20000
Certifies
ISO 20000 certifies service capability. Not tools. It confirms that Moch.IT:
Operates defined service processes
Manages incidents, problems, and changes systematically
Measures service performance using SLAs and KPIs
Applies continual service improvement
Maintains governance and accountability
Processes are documented. Roles are defined. Escalations are clear.
ServiceNow as the Execution Layer
ServiceNow is the platform.
ISO 20000 is the operating model.
Together they enable:
- Predictable service delivery
- Controlled changes
- Clean handovers
- Transparent reporting
- Stable operations
Tools support processes. Processes drive value.
Governance, Measurement, and Improvement
ISO 20000 demands visibility.
We operate with:
- Defined service catalogs
- SLA and KPI frameworks
- Performance reviews
- Root cause analysis
- Improvement registers
- Management oversight
This ensures services improve. Not stagnate.
Scope of Our ISO 20000 Certification
Our SMS governs how we deliver and operate services. Covered processes include:
Incident Management
Problem Management
Change and release management
Service request fulfillment
Service level management
Capacity Management
Availability Management
Continual service improvement
Certified vs Non-Certified
Certification reduces volatility and increases trust.
ISO 20000 Certified (Moch.IT)
Non-Certified Provider
Audited service management system
Informal delivery model
Defined roles and ownership
Role ambiguity
SLA-driven service delivery
Best-effort support
Controlled change management
Risk-heavy changes
Continual improvement cycle
Static operations
Consistent client experience
Variable outcomes
What Clients Experience
Clients feel the difference.
- Predictable service outcomes
- Faster and cleaner resolution
- Transparent communication
- Clear ownership
- Audit-ready operations
This is operational confidence.
- Enterprises
- Regulated industries
- Financial services
- Global organizations
Beyond Compliance
ISO 20000 is not documentation. It is discipline. It reflects how we think — and how we deliver.
- Discipline, not paperwork
- Process-driven delivery
- Predictable outcomes
- Reduced dependency on individuals
- Built for scale
Build services that scale. And endure.
Partner with an ISO 20000
Certified ServiceNow Expert
In a free 45-minute consultation, we’ll audit your current environment, analyze your needs, and uncover ways to improve efficiency, save costs, and boost performance.
And here’s how it works:
We schedule a 45-minute consultation at your convenience.
We analyze your systems and review your current IT landscape.
You receive a clear audit and expert recommendations – completely free.