A rapidly growing Fintech company headquartered in Germany, with operations spanning five countries, found itself under increasing pressure to maintain compliance with a range of financial regulations (including BaFin, GDPR, and ISO 27001).
With a complex IT landscape, fast product releases, and multiple cloud platforms in use, ensuring governance, risk visibility, and audit readiness had become a daily struggle.
Manual control tracking.
Scattered policy documents.
Missed deadlines during audits.
That’s when Moch.IT stepped in — with a mission to streamline compliance operations using ServiceNow Governance, Risk, and Compliance (GRC), integrated tightly with their CMDB and automation frameworks.
Challenges
Disjointed Control Frameworks: Each department managed controls in isolation — spreadsheets, emails, and outdated SharePoint lists. This created duplication, missed updates, and unclear ownership.
Audit Fatigue: With multiple audits each year (internal, regulatory, and client-driven), the risk team spent weeks preparing evidence manually — draining resources and delaying product delivery.
Lack of Real-Time Risk Visibility: The leadership team had no single dashboard to view open risks, policy gaps, or audit readiness across departments and regions.
Disconnected CMDB & Controls: The company’s CMDB was not linked to compliance controls, meaning teams couldn't track which IT assets posed audit risk — or which needed urgent remediation.
Inefficient Policy Management: Policy versions were managed manually with no consistent review, approval, or acknowledgment workflows.
Client Profile
Industry:
Fintech / Digital Banking
Company Size:
2,000+ employees
Location:
Germany, with EU-wide operations
Moch.IT Services:
ServiceNow GRC Implementation, Compliance Automation, CMDB Optimization
ServiceNow Products:
GRC (Policy & Compliance, Risk Management, Audit Management), CMDB, Performance Analytics
Solution by Moch.IT
Moch.IT implemented a full-scale ServiceNow GRC solution, integrated with the client’s CMDB and aligned to regulatory and ISO frameworks. The approach ensured automated control tracking, centralized policy governance, and real-time audit readiness.
Key Components Deployed:
Policy & Compliance Management
Moch.IT digitized the company’s entire control framework. Policies were uploaded, versioned, and assigned to owners — with review workflows, acknowledgment tracking, and expiration alerts.
Audit Management Automation
We enabled a centralized audit calendar, automated evidence collection workflows, and linked all audit findings to associated controls and risks.
CMDB-Driven Control Mapping
Controls were linked directly to Configuration Items (CIs) in the CMDB — enabling traceability of which servers, apps, or services each control impacted. This unlocked real-time compliance scoring per asset.
Risk Register & Mitigation Plans
A single enterprise risk register was deployed with structured risk scoring, mitigation workflows, and reporting dashboards. Business unit leaders now have risk heatmaps at their fingertips.
Compliance Automation & Reporting
Moch.IT configured automated data feeds and alerts that flag control failures, overdue policy reviews, or audit exceptions — ensuring no surprises during inspections.
Outcomes
- Audit Prep Time Reduced: 60% faster evidence collection & readiness
- Compliance Accuracy Improved: 95% reduction in undocumented control exceptions
- Real-Time Risk Visibility: Live dashboards by business unit, control owner, and risk category
- Control Framework Centralized: 100% of policies and controls now managed in a single platform
- CMDB Integration Achieved: Assets mapped to controls, enabling audit traceability and faster fixes
Before
- Manual policy tracking and disjointed ownership
- Teams scrambling during audit season
- Controls not mapped to IT systems
- Reactive, last-minute risk reporting
- Compliance fatigue slowing down innovation
After
- Fully digital, versioned control framework with automated tracking
- Linked CMDB and GRC system for end-to-end traceability
- Real-time dashboards showing audit readiness status
- Evidence collection and risk remediation made proactive
- Compliance and audits handled with confidence — not chaos
Conclusion
With ServiceNow GRC, Moch.IT enabled this fintech company to shift from audit chaos to continuous compliance. By aligning their control framework with live CMDB data, automating audit workflows, and delivering real-time dashboards to leadership — the organization became faster, safer, and fully audit-ready.