A large healthcare provider in Germany with over 8,000 employees faced growing cybersecurity threats due to the increasing digitalization of healthcare services. The sensitive nature of patient data and the critical need for smooth system operations made robust cybersecurity a top priority. Existing security operations were siloed and there were delayed responses to incidents, leading to potential vulnerabilities. Moch.IT(www.moch-it.com) was brought in to implement ServiceNow Security Operations (SecOps) and improve the client’s cybersecurity posture.
The challenge
Slow response to security incidents: The healthcare provider's security team struggled with delayed responses to security incidents due to manual processes and a lack of automation.
Fragmented security tools: The existing security infrastructure was fragmented as multiple tools were not integrated, leading to inefficiencies and an increased risk of oversight gaps.
Vulnerability management: The organization did not have a centralized system for managing vulnerabilities, which made it difficult to prioritize and address them in a timely manner.
Compliance and audits: Ensuring compliance with health regulations and constant audit readiness posed a major challenge due to fragmented security operations.
Customer profile
Industry:
Healthcare
Company size:
8,000+ employees
Location:
Germany
ServiceNow products:
ServiceNow SecOps, Vulnerability Response, Security Incident Response, Threat Intelligence, Configuration Management Database (CMDB)
Services provided:
ServiceNow implementation, optimization of security operations
The solution from Moch.IT
Moch.IT implemented ServiceNow SecOps to centralize and automate the client’s security operations, which significantly improved its ability to detect, respond to and remediate security threats. The solution included the following components:
Key measures in the implementation
Security Incident Response (SIR)
Moch.IT implemented ServiceNow's Security Incident Response module, which provided a centralized platform for managing security incidents. This module enabled the client to automate workflows, prioritize incidents based on their severity and ensure that they are responded to quickly, reducing the risk of security breaches.
Vulnerability Response (VR)
To address the issue of fragmented vulnerability management, Moch.IT integrated ServiceNow Vulnerability Response. This enabled the healthcare provider to automatically identify, prioritize and remediate vulnerabilities based on real-time data and risk assessments. Integration with the CMDB ensured that vulnerabilities were mapped to their respective assets, providing clear insights into their impact on the organization.
Threat Intelligence
Moch.IT implemented the Threat Intelligence module to improve the client's ability to proactively identify and mitigate threats. By integrating external threat intelligence sources, the healthcare provider was able to stay ahead of new threats and adapt its security strategy accordingly.
Integration with CMDB
A key part of the solution was the integration with the Configuration Management Database (CMDB). This provided a comprehensive overview of all IT assets and their relationships and enabled the security team to understand the full context of incidents and vulnerabilities. This integration also facilitated better impact analysis and informed decision making during incident handling.
Automation and orchestration
Moch.IT utilized ServiceNow's automation engine to automate repetitive security tasks such as incident triage and remediation workflows. This reduced the manual burden on the security team, allowing them to focus on more strategic tasks and improving overall operational efficiency.
The results
- 50% reduction in incident response time: The implementation of automated workflows and a centralized incident management platform resulted in a 50% reduction in the time required to respond to security incidents.
- Improved vulnerability response: With the Vulnerability Response module, the healthcare provider was able to reduce the time to fix critical vulnerabilities by 40%, significantly reducing their susceptibility to cyberthreats.
- Increased compliance: The integration of security operations with the CMDB and the automated reporting options ensured continuous compliance with health regulations and reduced the effort required for audits.
- Proactive threat management: The threat intelligence module enabled the customer to proactively manage threats, improve their security posture and reduce the likelihood of successful attacks.
Before
- Manual incident response: Slow and inconsistent response to incidents due to manual workflows.
- Fragmented security tools: Security tools were not integrated, leading to oversight risks.
- Vulnerability gaps: No centralized vulnerability management system, resulting in delayed remediation.
Afterwards
- Automated incident response: ServiceNow SecOps reduced response times by 50% through automation.
- Integrated security operations: Unified security tools in a single platform, improved monitoring and reduced risk.
- Centralized vulnerability management: Automated vulnerability tracking and remediation reduced vulnerability by 40%.
Conclusion
Thanks to Moch.IT’s expertise in implementing ServiceNow SecOps, the client was able to significantly improve their security operations, ensure the safety of sensitive patient data and increase the reliability of their IT systems. By centralizing and automating their security processes, Moch.IT helped the client achieve faster incident response times, improved vulnerability management and stronger compliance – all critical factors in the highly regulated healthcare industry.
Is your organization prepared to defend against ever-evolving cybersecurity threats? Moch.IT’s ServiceNow SecOps solutions are designed to improve your security posture, optimize incident response and ensure compliance.