A leading manufacturing company in Germany with over 10,000 employees and offices on several continents was facing significant challenges in managing its hardware and software assets. The company had a large and diverse IT asset portfolio, but lacked a unified system to effectively manage and track these assets. The existing manual processes were time-consuming, error-prone and led to inefficiencies in asset utilization as well as compliance risks. Moch.IT was engaged to implement ServiceNow’s Hardware Asset Management (HAM) and Software Asset Management (SAM) solutions to modernize and streamline the company’s asset management processes
The challenge
Decentralized asset tracking The company did not have a centralized system for tracking hardware and software assets, which led to discrepancies in asset records and challenges in lifecycle management.
Compliance and licensing risks: Without an effective software asset management strategy, there was a risk of non-compliance with software license agreements, which could potentially lead to significant penalties.
Inefficient manual processes: Reliance on manual processes to track and manage assets was time-consuming, labor-intensive and error-prone, resulting in inefficiencies and increased operational costs.
Lack of transparency in asset utilization: The company did not have a clear overview of how its IT assets were being used, leading to unused resources and difficulties in planning for future needs.
Customer profile
Industry:
Manufacturing
Company size:
10,000+ employees
Location:
Germany
ServiceNow products:
ServiceNow Hardware Asset Management (HAM), Software Asset Management (SAM), CMDB
Services provided:
ServiceNow HAM & SAM implementation, asset management optimization
The solution from Moch.IT
Moch.IT implemented ServiceNow’s Hardware Asset Management (HAM) and Software Asset Management (SAM) solutions to address these challenges and provide the manufacturing company with a comprehensive, centralized system to manage its IT assets.
Key measures in the implementation
Centralized CMDB integration
Moch.IT integrated ServiceNow HAM and SAM into the company's existing Configuration Management Database (CMDB) and created a central repository for all hardware and software assets. This ensured accurate and consistent asset data.
Automated asset tracking and management
By implementing automated asset tracking processes, the company was able to efficiently manage the entire lifecycle of its hardware assets and minimize errors.
Compliance with software licenses
Moch.IT used ServiceNow SAM to manage the company's software licenses and ensure that all license agreements were met.
Optimization of asset usage
The solutions provided the company with detailed insights into the use of its IT assets, leading to more informed decisions regarding the purchase, reuse and decommissioning of assets.
The results
- 30% reduction in IT asset costs: Optimization of asset usage and avoidance of unnecessary purchases led to a significant reduction in costs.
- 50% increase in operational efficiency: The automation of asset management processes led to a significant increase in efficiency.
- Improved compliance and risk management: Centralized management of software licenses and automatic tracking ensured compliance with all license agreements and reduced the risk of penalties.
- Improved transparency in the asset lifecycle: The company gained complete transparency over the lifecycle of its hardware and software assets.
Before
- Disjointed asset tracking: Inconsistent records led to frequent discrepancies
- Manual software compliance checks: Increased risk in audits due to manual checks.
- Licensing inefficiencies: Overpurchases of software licenses due to a lack of transparency.
Afterwards
- Uniform asset management: A centralized system created a "single source of truth" and eliminated discrepancies.
- Automated compliance tracking: Automation improved accuracy and reduced the risk of audits.
- Optimized licensing: Precise insights into software usage reduced unnecessary license purchases by 30%.
Conclusion
Moch.IT’s implementation of ServiceNow HAM and SAM has fundamentally changed the way the manufacturing company manages its IT assets. If your company is facing similar challenges, contact Moch.IT for customized solutions.
If your organization is facing IT asset management challenges or you’re looking to optimize asset utilization, improve compliance and increase operational efficiency, Moch.IT is here to help. Our team of experts specialize in ServiceNow HAM and SAM implementations, providing tailored solutions that deliver real business value.