{"id":990129,"date":"2025-08-14T08:19:08","date_gmt":"2025-08-14T06:19:08","guid":{"rendered":"https:\/\/moch-it.com\/audit-ready-at-all-times-how-a-fintech-leader-automated-governance-controls-using-servicenow-grc\/"},"modified":"2025-08-21T06:38:02","modified_gmt":"2025-08-21T04:38:02","slug":"audit-ready-at-all-times-how-a-fintech-leader-automated-governance-controls-using-servicenow-grc","status":"publish","type":"post","link":"https:\/\/moch-it.com\/en\/audit-ready-at-all-times-how-a-fintech-leader-automated-governance-controls-using-servicenow-grc\/","title":{"rendered":"Audit-Ready at All Times: How a Fintech Leader Automated Governance & Controls Using ServiceNow GRC"},"content":{"rendered":"\t\t
<\/p>
A rapidly growing Fintech company headquartered in Germany, with operations spanning five countries, found itself under increasing pressure to maintain compliance with a range of financial regulations (including BaFin, GDPR, and ISO 27001).<\/span> Manual control tracking.<\/span> That\u2019s when Moch.IT stepped in \u2014 with a mission to streamline compliance operations using ServiceNow Governance, Risk, and Compliance (GRC), integrated tightly with their CMDB and automation frameworks.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t \n\t\t\t\t\t\tFintech \/ Digital Banking\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t \n\t\t\t\t\t\t2,000+ employees\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t \n\t\t\t\t\t\tGermany, with EU-wide operations\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t \n\t\t\t\t\t\t ServiceNow GRC Implementation, Compliance Automation, CMDB Optimization\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t \n\t\t\t\t\t\tGRC (Policy & Compliance, Risk Management, Audit Management), CMDB, Performance Analytics\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t Moch.IT implemented a full-scale ServiceNow GRC solution, integrated with the client’s CMDB and aligned to regulatory and ISO frameworks. The approach ensured automated control tracking, centralized policy governance, and real-time audit readiness. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t \n\t\t\t\t\t\tMoch.IT digitized the company\u2019s entire control framework. Policies were uploaded, versioned, and assigned to owners \u2014 with review workflows, acknowledgment tracking, and expiration alerts. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t \n\t\t\t\t\t\tWe enabled a centralized audit calendar, automated evidence collection workflows, and linked all audit findings to associated controls and risks.\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t \n\t\t\t\t\t\tControls were linked directly to Configuration Items (CIs) in the CMDB \u2014 enabling traceability of which servers, apps, or services each control impacted. This unlocked real-time compliance scoring per asset. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t \n\t\t\t\t\t\tA single enterprise risk register was deployed with structured risk scoring, mitigation workflows, and reporting dashboards. Business unit leaders now have risk heatmaps at their fingertips. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t \n\t\t\t\t\t\tMoch.IT configured automated data feeds and alerts that flag control failures, overdue policy reviews, or audit exceptions \u2014 ensuring no surprises during inspections.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
<\/span> With a complex IT landscape, fast product releases, and multiple cloud platforms in use, ensuring governance, risk visibility, and audit readiness had become a daily struggle.<\/span><\/p>
<\/span> Scattered policy documents.<\/span>
<\/span> Missed deadlines during audits.<\/span><\/p>Challenges<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tDisjointed Control Frameworks: Each department managed controls in isolation \u2014 spreadsheets, emails, and outdated SharePoint lists. This created duplication, missed updates, and unclear ownership. \t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tAudit Fatigue: With multiple audits each year (internal, regulatory, and client-driven), the risk team spent weeks preparing evidence manually \u2014 draining resources and delaying product delivery.\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tLack of Real-Time Risk Visibility: The leadership team had no single dashboard to view open risks, policy gaps, or audit readiness across departments and regions.\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tDisconnected CMDB & Controls: The company\u2019s CMDB was not linked to compliance controls, meaning teams couldn't track which IT assets posed audit risk \u2014 or which needed urgent remediation.\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tInefficient Policy Management: Policy versions were managed manually with no consistent review, approval, or acknowledgment workflows.\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
Client Profile<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tIndustry:\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tCompany Size:\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tLocation:\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tMoch.IT Services:\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tServiceNow Products:\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t
Solution by Moch.IT<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
Key Components Deployed:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tPolicy & Compliance Management\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tAudit Management Automation\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tCMDB-Driven Control Mapping\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tRisk Register & Mitigation Plans\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tCompliance Automation & Reporting\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t
\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\tOutcomes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t
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Before<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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