What is ServiceNow?

Find out how ServiceNow products can provide a service model that can assist users in identifying the root cause of difficulties they encounter as well as resolving issues via self-service.

What is ServiceNow?

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We’re here to ensure your implementation is a success.

We’ll walk you through the entire implementation process to ensure a seamless transition. Get in touch today to learn more.


When technology works the way it should, life is better.

Our experts can assist you from business design through implementation, so that you can focus on growing your business. We help you find practical solutions for your unique business goals and challenges.


The platform brings a new level of convenience and service to employees’ lives.

ServiceNow Implementation is a highly sought-after offering that speaks to our ability to ensure that new technologies are well-implemented, documented and managed across organisations. It also references your strategy, business activities and current operations, whilst examining the scope of change management as it relates specifically to ServiceNow. Our offerings are designed to be agile and adaptable, but with a strong focus on using agreed predefined parameters aligned to best practice methodology.

Customized Solutions

With Customized Solutions from ServiceNow, you’ll get a tailored package of professional services that fits your business needs and your budget.

Holistic Approach

Our proven implementation methodology spans business process discovery, solution design, implementation, adoption, and optimization to deliver superior results for our customers.


With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

Step-By-Step Implementation Services

Our strategic approach will help you align people, processes, technology, and data across business units.

How Moch.IT aligns your business goals with
implementation services

Step 1

Process Mapping

We work with customers in high-complexity and high-compliance environments to create effective end-to-end processes within the ServiceNow platform. We understand that every company is unique, so we collaborate with you to understand your specific challenges. If a standard configuration will do, we’ll use it; otherwise, we’ll create a solution that is tailored for your needs.

Step 2


ServiceNow accelerates enterprise digitalization. We help formulate for you a custom-tailored plan for today’s agile, mission-critical requirements.

Step 3

Road Map

Our consultants will analyze your current infrastructure, network, and platform and compare it to best practices and also provide you with a customized roadmap that starts with an assessment of your processes and systems including a pricing estimate.

Frequently Asked Questions

What is the duration of implementation?

Our ServiceNow experts at Moch.IT have helped businesses of all sizes integrate and customize their use of the platform. Implementation can take anywhere from a few months to a year depending on the size of your business and other factors. Our goal is to be as thorough as possible, ensuring a lasting, positive impact on your business. Contact us to learn more and get started.

What costing is anticipated for an implementation?

There are a few factors that influence the cost of implementation and we recommend talking to us about sizing for your specific requirements. For example, the cost of implementation will increase if you need integrations to other systems, have a complex business process, or have a localized workforce with support in different languages. The best way to understand how much ServiceNow will cost is to speak with us. 

How do i differentiate between implementation and platform management?

Implementation is all about bringing your new platform to life. Platform Management helps you get the most out of your investment by ensuring that you have the right processes in place to meet your service objectives and operating model.

What experience does Moch.IT have with implementation services?

The majority of our team has been on the client-side, so we fully understand all of the challenges clients face. Our knowledge base allows us to identify, recommend, and deliver proven solutions tailored to meet our customers’ specific needs.

How long does a standard ServiceNow ITSM implementation usually take?
We understand that every implementation is unique and depends on a multitude of factors, including the size of the business and the business objectives – therefore there isn’t a “standard.” However you can typically expect an ITSM implementation to take around 3-4 months, which covers kick off through to early life support.
Why choose Moch.IT for our ServiceNow ITSM implementation?

We are a team of highly qualified, experienced consultants, who know exactly how to help you get the most from your implementation. Along with the experience we bring from 100+ ITSM projects, we also have a large number of ex-client-side IT Service Management experts – we have lived and breathed ITSM and know what good looks like.

Is there any support available following project go-live?

Of course! Moch.IT offers a range of support options, from CaaS (Consultancy as a Service) days through to Managed Services. We will be here to support you and your new platform on your ServiceNow journey, for as long as you may need.

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