ServiceNow

Overview

What is ServiceNow?

Find out how ServiceNow products can provide a service model that can assist users in identifying the root cause of difficulties they encounter as well as resolving issues via self-service.

What is ServiceNow?

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Workflow automation is used to increase speed, productivity, and innovation

In an effort to streamline operations, build a world-class customer service community and improve your employees’ productivity, many businesses are converting their legacy processes into ServiceNow applications. Our professionals have proven experience in implementing a range of processes in ServiceNow environments.

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POWERFUL SOLUTION

One Powerful Platform

ServiceNow makes the work you do meaningful. One powerful platform, one intuitive interface, so you can focus on the smarter way to work — not the harder way. The results are remarkable. And your work makes a difference. The service combines the power of enterprise wide integration with business process modeling and extensive onboarding capabilities.

With ServiceNow you get all the benefits of a centralized solution without having to invest in large capital and maintenance costs or learn a new development language. You can build your app using implementable process models that you already have in place and get them up and running quickly, while providing users with automated workflow management and self-service capabilities.

One-stop solutions, customized for you

Leading from the front on business transformation, our focus is helping clients align their technology with their business goals, and delivering the tools and processes needed to support your business outcomes.

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IT Service Management

Everything IT and beyond – in one place. In a single, intuitive interface, you can connect your IT, employee and customer service teams to deliver seamless experiences.

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Customer Service Management

Pull in data from across your business and put more information at the fingertips of everyone on the front lines. Make it easier to manage all your customers.

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HR Service Delivery

A suite of easy-to-use tools that help your employees become more satisfied, more productive, and feel valued within the business.

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IT Operations Management

Having a single, end-to-end view of your IT infrastructure shows you exactly where your costs lie, and allows you to optimize your resources

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IT Asset Management

ServiceNow Asset Management helps you discover, manage, and optimize the lifecycle of all your IT assets with automated asset lifecycle management that turns raw data into an intelligent, actionable service model.

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IT Business Management

Get end-to-end visibility into your IT business operations, have instant access to a wealth of reports and dashboards for actionable insights, and maximize returns on your IT investments by choosing the right paths for your business.

How can Moch.IT help you optimize your operational efficiencies

We deliver modern digital workflows that create great experiences and unlock productivity for employees and the enterprise.

Step 1

Process Mapping

We take the time to get to know you before we get started with any technical work. By immersing ourselves in the intricacies of your business and its requirements, we can deliver a more complete solution—one that brings genuine value.

Step 2

Bespoke Solution

Once we understand your business requirements, processes, workflows and goals, we will provide a detailed overview of the bespoke solution including features and functions that would best suit your business needs. This enables you to make educated decisions about functionality and pricing, without bias.

Step 3

Incremental Implementation

We’re by your side from start to finish. Our experienced team will work with you from initial scope through to go-live assistance and ongoing support – handling it all in a way that’s most suited to your unique business needs.

Moch-IT Experience

17+

Years of Experience

Countries Covered by Moch-IT

46+

Countries Covered

Moch-IT Certifications

15+

Certifications