Customer Service Management
Your customers deserve an exceptional experience, and more
With Moch.IT, it’s easy to deliver upcoming-generation customer service that’s connected to the rest of your business, provides a seamless experience for your customers, and empowers your agents to work smarter, better and faster.
There is no parallel to customer delight
Enabling customer-centric processess where they matter most
Enabling data-driven decisions
Customer Service teams face challenges every day. It’s a constant struggle to create new service channels, improve digitalization, and reduce case volumes, all while keeping customers happy. Moch.IT makes it faster and easier for your team to tackle the toughest problems around responsiveness, agent efficiency, and satisfaction rates. With years of experience in both business analysis and IT service management, we’ll transform your customer service with ServiceNow’s CSM solution.
Integrate with a partner and third-party applications
With the help of ServiceNow, Customer Service Management can easily be integrated with a partner and third-party applications; these may include telephony platforms and CTI software. Some of these are listed below.
WHY CHOOSE CSM
Embrace CSM for Sustainable Operations
Operations related to customer services are drastically changing. Therefore, experts say that the only sustainable way for companies to respond to these changes in the industry is by embracing the CSM module. Embracing CSM lures benefits for the company in the following manner.
Frequently Ask Qustions.
Implementing a complete CSM solution can take several months, but early value can be achieved in as little as a couple of weeks. MochIT will work with your teams to define and measure success criteria throughout the implementation lifecycle to demonstrate increased value at every stage.
At MochIT, we have a highly experienced team of consultants that have vast experience across the CSM spectrum and working with industry leading tools. Our clients reference us as transformational partners rather than a consultancy because we are defined by the way we impact our clients’ businesses – and they are more than willing to share their experiences.
Wherever you are on your ServiceNow journey, MochIT has a solution to support your workload and business needs. From CaaS days to managed services, we have teams in place to ensure you stay on track for successful delivery and maximize the return on your investment.
ServiceNow CSM meets customer expectations where and how they want to interact with your company. Customers can reach out through web, phone, chatbot (Virtual Agent), email, or social media and your agents will have a full history of customer activity at their fingertips.