Enhanced Security Operations for a Leading Healthcare Provider
A major healthcare provider in Germany, with over 8,000 employees, was facing growing cybersecurity threats due to the increasing digitization of healthcare services. The sensitive nature of patient data and the critical need for system uptime made robust cybersecurity a top priority. The existing security operations were siloed, with delayed incident responses, leading to potential vulnerabilities. Moch.IT (www.moch-it.com) was brought in to implement ServiceNow Security Operations (SecOps) to streamline and enhance the client’s cybersecurity posture.
Client Profile
- Industry: Healthcare
- Company size: 8,000+ employees
- Location: Germany
- ServiceNow Products: ServiceNow SecOps, Vulnerability Response, Security Incident Response, Threat Intelligence, Configuration Management Database (CMDB)
- Services Provided: ServiceNow Implementation, Security Operations Optimization
The Challenge
- Slow Incident Response: The healthcare provider's security team needed help with delayed responses to security incidents due to manual processes and lack of automation.
- Fragmented Security Tools: The existing security infrastructure was fragmented, with multiple tools not integrated, leading to inefficiencies and increased risk of oversight.
- Vulnerability Management: The organization lacked a centralized system to manage vulnerabilities, making it difficult to prioritize and remediate them on time.
- Compliance and Audit: Ensuring compliance with healthcare regulations and being audit-ready at all times was a significant challenge due to disjointed security operations.
The Solution
Moch.IT implemented ServiceNow SecOps to centralize and automate the client’s security operations, significantly improving their ability to detect, respond to, and remediate security threats. The solution included the following components:
Key steps in the implementation included
Moch.IT deployed ServiceNow's Security Incident Response module, which provided a centralized platform for managing security incidents. This module allowed the client to automate workflows, prioritize incidents based on severity, and ensure timely response, thereby reducing the risk of breaches.
To address the challenge of fragmented vulnerability management, Moch.IT integrated ServiceNow Vulnerability Response. This enabled the healthcare provider to automatically identify, prioritize, and remediate vulnerabilities based on real-time data and risk assessments. The integration with CMDB ensured that vulnerabilities were mapped to their respective assets, providing clear visibility into their impact on the organization.
Moch.IT implemented the Threat Intelligence module to enhance the client's ability to identify and mitigate threats proactively. By integrating with external threat intelligence sources, the healthcare provider was able to stay ahead of emerging threats and adjust their security posture accordingly.
A crucial part of the solution was the integration with the Configuration Management Database (CMDB). This provided a comprehensive view of all IT assets and their relationships, enabling the security team to understand the full context of incidents and vulnerabilities. This integration also facilitated better impact analysis and informed decision-making during incident resolution.
Moch.IT leveraged ServiceNow’s Automation Engine to automate repetitive security tasks, such as incident triage and remediation workflows. This reduced the manual burden on the security team, allowing them to focus on more strategic activities and improving overall operational efficiency
Outcomes
- 50% Reduction in Incident Response Time: The implementation of automated workflows and a centralized incident management platform led to a 50% reduction in the time required to respond to security incidents.
- Improved Vulnerability Remediation: With the Vulnerability Response module, the healthcare provider was able to reduce the time to remediate critical vulnerabilities by 40%, significantly lowering their exposure to cyber threats.
- Enhanced Compliance: The integration of security operations with the CMDB and automated reporting features ensured continuous compliance with healthcare regulations, reducing the time and effort required for audits.
- Proactive Threat Management: The Threat Intelligence module allowed the client to proactively manage threats, improving their overall security posture and reducing the likelihood of successful attacks.
Before
- Manual Incident Response: Slow and inconsistent incident response due to manual workflows.
- Fragmented Security Tools: Security tools were not integrated, leading to oversight risks.
- Vulnerability Gaps: No centralized system for vulnerability management, resulting in delayed remediation.
After
- Automated Incident Response: ServiceNow SecOps reduced response times by 50% through automation.
- Integrated Security Operations: Unified security tools into a single platform, improving oversight and reducing risks.
- Centralized Vulnerability Management: Automated vulnerability tracking and remediation reduced exposure by 40%.
Conclusion
Moch.IT’s expertise in implementing ServiceNow SecOps enabled the client to significantly enhance their security operations, ensuring the safety of sensitive patient data and the reliability of their IT systems. By centralizing and automating their security processes, Moch.IT helped the client achieve faster incident response times, improved vulnerability management, and stronger compliance, all of which are critical in the highly regulated healthcare industry.
Is your organization prepared to defend against the evolving landscape of cybersecurity threats? Moch.IT’s ServiceNow SecOps solutions are designed to enhance your security posture, streamline incident response, and ensure compliance.
