What is ServiceNow?

Find out how ServiceNow products can provide a service model that can assist users in identifying the root cause of difficulties they encounter as well as resolving issues via self-service.

What is ServiceNow?

Our Services
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Expert consultancy in ServiceNow projects

Our team helps in growing your business through innovative decision-making tools, including technology that integrates data, people, and processes. We assist companies in fighting the digital gap by innovating new ways to automate processes and optimize efficiency. Our goal is to use systems, tools, and processes to streamline business operations so they can better manage daily tasks that can often be mundane or repetitive.


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Moch-IT Experience


Years of Experience

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Moch-IT Certifications



Workflow automation is used to increase speed, productivity, and innovation.

In an effort to streamline operations, build a world-class customer service community and improve your employees' productivity, many businesses are converting their legacy processes into ServiceNow applications. Our professionals have proven experience in implementing a range of processes in ServiceNow environments.

IT Service Management (ITSM)

ServiceNow ITSM Service Management tracks a range of measures and best practices to help you find ways to deliver better IT services. With real-time dashboards, support for mobile devices, and comparison reports, you can track your service delivery performance and improve as you go. In turn, this will help you better engage with your stakeholders.

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Customer Service Management

Streamline your customer service teams by empowering them with the data they need to keep your customers happy and your business booming. With Unifii and ServiceNow’s Customer Service Management (CSM), you can make smarter decisions at every stage.

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HR Service Delivery

ServiceNow HR Service Delivery (HRSD) helps your employees become more satisfied, more productive and feel valued within your business.

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IT Operations Management

ServiceNow ITOM gives you a clear breakdown of your costs, enabling you to save money where possible whilst holding stakeholders and suppliers to account when needed.

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IT Asset Management

Visibility of your hardware and software assets throughout their lifecycle should be a priority for your business, no matter the size. ServiceNow ITAM can give you true visibility of all your assets from a single source.

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IT Business Management

Utilise ServiceNow ITBM to analyse the performance of every aspect of your IT systems. Total visibility gives you the tools you need to measure outcomes against your goals.

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Our Specializations

Assess, enable, transform—we help you manage your strategic investments in tools, people and process.

Think strategy

Strategic Consultation

We bring unparalleled technology and process expertise to our clients' business enablement initiatives. Our consultative practice develops the framework necessary to successfully provide solutions to businesses.

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Customized Services

Platform Management

Unlock your true ServiceNow value! Moch.IT's Platform Management Service will help you to get most out of the heavy investment in ServiceNow. With Moch.IT Platform Management Service, you can scale the commitment of your ServiceNow instance as needed whether your business is just starting with ServiceNow or moving towards full-platform maturity.

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Customized Services

Implementation Service

When it comes to taking a structured, systematic approach to ServiceNow implementation, our experts understand what is needed for accelerated adoption and long-term success.

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ServiceNow Applications

The ServiceNow Application store provides a set of business-specific apps. Applications can be deployed quickly, then configured and extended in-house using the powerful features of our platform.

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Who Choose Moch.IT?

ServiceNow Experts

We are experts on the entire lifecycle of ServiceNow applications from development to deployment and management.

Custom-Tailored Solutions

Our expert onboarding team will craft a custom roadmap that covers all the bases, from understanding stakeholders and defining scope, through process design and training and into go live and ongoing support.


We act as an extension of your core team, and take the time to listen and dig deep, getting technically minded so we can identify the issues that might be holding your enterprise back.

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