ServiceNow

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What is ServiceNow?

Find out how ServiceNow products can provide a service model that can assist users in identifying the root cause of difficulties they encounter as well as resolving issues via self-service.

What is ServiceNow?

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Operational Impact of ServiceNow Virtual Agent on CSM

Operational Impact of ServiceNow Virtual Agent on CSM

Virtual agents, often known as chatbots, are computer programs that mimic human interaction by following a set of scripted instructions. Organizations around the world typically employ virtual agents for customer support functions to respond to customers’ basic questions, fulfill their normal requests, and solve their relatively straightforward issues. For example, when a customer first contacts …

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ServiceNow CSM Order Management – A Review Guide

The quality of the service a company provides to its customers depends heavily on its order management system. However, making the purchase procedure simple isn’t enough to guarantee a positive client experience. It also involves ensuring that orders are delivered as quickly and effectively as possible, providing customers and agents with visibility into the order’s …

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How to integrate ServiceNow and Azure DevOps

How to integrate ServiceNow and Azure DevOps? Complete Integration Guide

Both ServiceNow and Azure DevOps are widely adopted by businesses today because these programs facilitate control over service requests, process automation, and the management of development projects and activities. Each of these elements is crucial for the success of the digital transformation as a whole. Even yet, it’s not uncommon for a corporation to employ …

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ServiceNow Tokyo Release - New Features and Updates

ServiceNow | Tokyo Release – With New Features & Highlights In ServiceNow Platform

The Tokyo release of ServiceNow, expected to occur in the fourth quarter of 2022, was finally released on 04 August 2022 with many new cool features and system updates. But, do you know what is so promising about this new release? If you don’t, let us share the highlights. In this blog, we will discuss …

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