Streamlining Asset Management for a Global Manufacturing Leader
A leading manufacturing company in Germany, with over 10,000 employees and operations across multiple continents, was facing significant challenges in managing its hardware and software assets. The company had a large and diverse IT asset portfolio but lacked a unified system to manage and track these assets effectively. The existing manual processes were time-consuming, prone to errors, and led to inefficiencies in asset utilization and compliance risks. Moch.IT (www.moch-it.com) was brought in to implement ServiceNow’s Hardware Asset Management (HAM) and Software Asset Management (SAM) solutions to modernize and streamline the company’s asset management processes.
Client Profile
- Industry: Manufacturing
- Company size: 10,000+ employees
- Location: Germany
- ServiceNow Products: ServiceNow Hardware Asset Management (HAM), Software Asset Management (SAM), CMDB
- Services Provided: ServiceNow HAM & SAM Implementation, Asset Management Optimization
The Challenge
- Decentralized Asset Tracking: The manufacturing company had no centralized system to track hardware and software assets, leading to discrepancies in asset records and challenges in lifecycle management.
- Compliance and Licensing Risks: Without an effective software asset management strategy, the company was at risk of non-compliance with software licensing agreements, potentially resulting in significant penalties.
- Inefficient Manual Processes: The reliance on manual processes for asset tracking and management was time-consuming, labor-intensive, and prone to errors, leading to inefficiencies and increased operational costs.
- Lack of Visibility into Asset Utilization: The company lacked clear visibility into the utilization of its IT assets, resulting in underutilized resources and difficulties in planning for future needs.
The Solution
Moch.IT implemented ServiceNow’s Hardware Asset Management (HAM) and Software Asset Management (SAM) solutions to address these challenges and provide the manufacturing company with a comprehensive, centralized system for managing its IT assets. The solution included the following key components:
Key steps in the implementation included
Moch.IT integrated ServiceNow HAM and SAM with the company’s existing Configuration Management Database (CMDB), creating a unified repository for all hardware and software assets. This provided the company with a single source of truth for all asset-related information, improving accuracy and consistency across the board.
The implementation of automated asset tracking processes allowed the company to efficiently manage the entire lifecycle of its hardware assets, from procurement to retirement. This automation significantly reduced manual effort and minimized errors, leading to more accurate asset records and improved operational efficiency.
Moch.IT deployed ServiceNow SAM to manage the company’s software licenses, ensuring compliance with all licensing agreements. The solution provided automated tracking of software usage, helping the company avoid over-licensing and under-licensing scenarios, and reducing the risk of costly compliance penalties.
The ServiceNow HAM and SAM solutions provided the company with detailed insights into the utilization of its IT assets. This enabled better decision-making regarding asset purchases, redeployment, and retirement, leading to optimized asset utilization and cost savings.
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Outcomes
- 30% Reduction in IT Asset Costs: The implementation of HAM and SAM led to a 30% reduction in overall IT asset costs by optimizing asset utilization, reducing waste, and avoiding unnecessary purchases.
- Improved Compliance and Risk Management: The centralized management of software licenses and automated tracking ensured compliance with all licensing agreements, reducing the risk of penalties and improving overall risk management.
- 50% Increase in Operational Efficiency: The automation of asset tracking and management processes resulted in a 50% increase in operational efficiency, freeing up IT staff to focus on more strategic initiatives.
- Enhanced Visibility into Asset Lifecycle: The company gained complete visibility into the lifecycle of its hardware and software assets, enabling more informed decision-making and better planning for future needs.
Before
- Disjointed Asset Tracking: Inconsistent asset records across multiple systems led to frequent discrepancies.
- Manual Software Compliance Checks: Compliance was managed manually, increasing the risk of software audit failures.
- Licensing Inefficiencies: Over-purchasing software licenses due to lack of visibility into actual usage.
After
- Unified Asset Management: ServiceNow HAM & SAM provided a single source of truth, eliminating discrepancies.
- Automated Compliance Tracking: Compliance automation reduced audit risks and improved accuracy.
- Optimized Licensing: Visibility into software usage led to a 30% reduction in unnecessary license purchases.
Conclusion
Moch.IT’s implementation of ServiceNow HAM and SAM transformed the way the manufacturing company managed its IT assets. By centralizing and automating asset management processes, the company was able to significantly reduce costs, improve compliance, and increase operational efficiency. This case study highlights Moch.IT’s ability to deliver comprehensive asset management solutions that drive real business value for its clients.
If your organization is facing challenges in managing IT assets or you’re looking to optimize asset utilization, improve compliance, and increase operational efficiency, Moch.IT is here to help. Our team of experts specializes in ServiceNow HAM and SAM implementations, providing tailored solutions that deliver real business value.
