Platform Management Services

Utilize Platform Management Services

Moch.IT Platform Management Services cover the complete end-to-end lifecycle of your Enterprise Service Management platform, and provide additional coaching, best practice advice to help your organization drive the maximum value out of their platform investment. With our fixed-price support contracts, your people will benefit from superior support at an operational and strategic level, which allows them to focus on driving business value from the platform.


Improved solution for managed support

Improve the solution for managed support, ensuring your platform is optimized for maximum performance and value.

Our L1 Service

Monitor system health, maintain instance operation, handle incidents, admin requests, reports, platform analysis, and act as the central point of contact for any issues.

Our L2 Service

We work with your staff to ensure a smooth platform setup and operation. Our services include issue investigation, configuration, enhancement, technical assistance, consultation, and coordination with the Enterprise Service Management provider.

Our L3 Support Services

We offer end-to-end platform support for smooth operation. This includes configuration, administration, best practice guidance, governance advice, and patching/upgrades aligned with Enterprise Service Management best practices.



Specialized in providing continuous platform maintenance to keep your Enterprise Service Management application running smoothly, we offer modern support beyond traditional models, customized support from Moch.IT experts who understand your business goals, and flexible engagement models that allow for rapid response times and scalable support. With a fixed price and on-demand assistance for bug fixes and defect remediation, our services ensure your platform operates at peak performance

Continuous Platform Maintenance

Our Platform Management Service ensures smooth application operation with on-demand bug fix and defect assistance.

Modern Support Base

Moch.IT offers comprehensive services beyond traditional support. From incident response to proactive monitoring, we provide a high-touch approach.

Customized Support

Get world-class support from ServiceNow experts for your custom solution. Our consultants understand your business goals with complete confidence.

Flexible Engagement Models

Our flexible engagement models ensure rapid response times and scalable support for your Enterprise Service Management platform's peak performance.


Platform Architecture & Upgrade Services

Our Digital Transformation Blueprint service offers architectural guidance and leadership pivotal for IT evolution, change orchestration, and synergistic collaboration, paving the way for your visionary success. Partnering with you, we aim to elevate your enterprise to unparalleled heights of agility and efficiency, championing solutions that evolve in tandem with your dynamic business landscape.

Featured Questions

Frequently Ask Qustions.

As stewards of digital platform governance, we step in to rejuvenate, bolster, and refine the competencies of your dedicated squad(s) overseeing Enterprise Service Management. From blueprinting to deployment, fine-tuning to upkeep – Moch.IT is your ally.

Moch.IT offers support plans ranging from standard to custom that are tailored to the needs of your organization.

To get the most value, you must build a strategy that is aligned with your business objectives. A successful platform strategy gives stakeholders confidence in what’s possible and takes all the guesswork out of planning to achieve those goals, while managing cost-related risks.

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