HR Service Delivery

Crafting an employee-centric platform

Our HR Service Delivery provides a unified, consolidated view of employee requests and data across your entire organization. Observe what employees are requesting, gauge their feedback on experiences, and obtain real-time analytics to aid in the continuous enhancement of services.


Businesses need HR Service Delivery

It is calculated that 60% to 70% of HR’s time in a conventional organization is spent on standard transactional tasks, that typically involve making contracts, offboarding, as well as implementing employee releases. Businesses also choose this due to Moch.IT’s HR onboarding. Nonetheless, the expectations that firms or people, in general, have from HR have quite evidently evolved. Due to cloud-based technology increasingly advancing, personnel in HR can officially use HRSD approaches to help them streamline repetitive tasks arising in HR. Cloud-based HR solutions tend to assist HR teams in the following ways: Enriches work-life balance, broaden services in health and wellness, development of employee engagement programs and removes biases in workplaces and fosters diversity initiatives


Businesses Choose HR Service Delivery

Reasons, why businesses choose such a platform, are because records of employees can be managed with promising security via their full lifecycle, manual HR workflows and processes that have proven to be inefficient can be excluded, prevalent HR systems like payroll, background screening, and talent management can impeccably be integrated with HRSD, employees can have a single access point to gain access to HR services, and employee documentation management – available with HR Service Delivery – helps to control access to sensitive information easily and keeps records up to date. Additionally, it also enhances efficiency and increases self-service.


Moch.IT's HRSD maximizes task completion

HR Service Delivery is utilized by employees and HR professionals throughout the entire organization; consultancies help make such a transition easier. HRSD is used by other departments in a firm that can have HR tasks assigned to them; these departments can include Finance, Security or IT. Regular workers or employees can also use the application for coming up with requests related to HR, finishing tasks, or looking for HR documents through the Employee Service Centre. Leaders also tend to use HRSD to oversee organizational performance, strategize and make decisions. Lastly, HR professionals also utilize the application – as an HR agent, use is made of the HR agent workspace for HR case management. Thus, most of the employees of an organization can make use of this application, to bring greater efficiency and effectiveness to the organizational culture.


Improving employee experience has never been this easy

Your employees want their workplace to be as easy and enjoyable as their other experiences. The HRSD solution allows an enterprise to manage the crucial employee lifecycle from hire to retire and everything in between, from a single cloud platform. It provides employees with a simple, engaging experience that evolves with your organisation, across departments such as HR, IT, Legal, Facilities and Finance.

Our platform will enable you to easily interact with your staff, track and resolve employee cases, provide self service for your employees and integrate with any third party applications in a seamless manner.


Understanding HRSD

What is HRSD in the first place? Human Resources Service Delivery is a term that explains the organization’s human resources department that offers services to and interacts with employees. In addition to that, HRSD helps improve the experiences of employees by automating tasks and providing tools that deliver HR services for professionals in the field. HRSD with consultancies by their sides can also provide timely communication to employees along with its other features.

HRSD includes applications that give HR services a new outlook. Its crucial applications are case and knowledge management, and enterprise onboarding and transitions. Employee centers are also one of the applications that give the privilege of multi-departmental employee portals to stay on top of engagement, and production.

Flexible Pricing

HR Service Delivery ServiceNow Pricing

There are three levels of products in ServiceNow which are ‘standard, professional, and enterprise.’ The price of ServiceNow HR Service Delivery is dependent on the current relationship ServiceNow has with the volumes of licenses purchased. Thus, there is no basic answer to the pricing due to the diverse customer base. Hence, Moch.IT can help businesses find the right price and share an exceptional ball-mark for the project business case.


Improve employee experiences

In an increasingly global market, it’s not just what you do – but how you do it. Make sure the experience your employees have with your brand is the experience you want them to have, by using the platform to provide them with a unified view of every aspect of their relationship with your organization. We can help you implement solutions that will enable this.

Consolidate Employee Experience Management

Revamp HR operations with streamlined case management, efficient self-service, and seamless integrations.

Trusted Platform

Unify HR system on a trusted platform for employee engagement driven by exceptional experiences.

Device Responsive

Cloud platform enables easy access to company resources via web, mobile apps, and Virtual Agent.

Remove Manual Processes

Automate HR processes, empower employees to manage service requests, and optimize the employee experience.

Featured Questions

Frequently Ask Qustions.

Yes. HRSD is indeed a separate HR Module. HRSD is tailored to be completely fit for the provision of HR Service Delivery. It is imperative to understand that the application is not an addition or extension to other modules such as ITSM, rather, it is a unique product on its own with distinctive workflows, functionalities, and operations. In the meantime, Moch.IT ensures that HRSD completely benefits from the capabilities of the platform, and it is capable of combining with other modules of Moch.IT's Enterprise Service Management platform.

Yes, you can. HRSD’s Employee Centre portal supports finance and legal services, along with workplace and IT. This permits employees to no longer explore and discover back-end systems; however, they can instead go to a single place to access any facility they need.

Implementing a complete HRSD solution can take several months, but early value can be achieved in as little as a couple of weeks. MochIT will work with your teams to define and measure success criteria throughout the implementation lifecycle to demonstrate the increased value at every stage.

At MochIT, we have a highly experienced team of consultants that have vast experience across the HRSD spectrum and work with industry-leading tools. Our clients reference us as transformational partners rather than a consultancy because we are defined by the way we impact our clients’ businesses – and they are more than willing to share their experiences

Wherever you are on your Digital Transformation journey, MochIT has a solution to support your workload and business needs. From CaaS days to managed services, we have teams in place to ensure you stay on track for successful delivery and maximize the return on your investment.

Leading from the front on business transformation, our focus is helping clients align their technology with their business goals, and delivering the tools and processes needed to support your business outcome

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