IT Operation Managment

Take charge of your IT services

Detect, investigate, and resolve issues before users are even aware. Visibility and control of the performance of your infrastructure and applications enable you to take meaningful action to optimise your IT systems and work intelligently.

Streamline Your Operations with our ITOM Experts

Streamline processes, enhance productivity, and deliver proactive solutions with ITOM experts.

Provides a single system of records for a business's entire IT infrastructure, including on-premises and private/public clouds.

Managing Events

Using predictive machine learning and custom integration tools, Moch.IT ensures continuous serviceability.

Managing Configurations

Moch.IT's approach to process definition helps make CBMD a single source of truth for all IT infrastructure.

Mapping Services

Moch.IT configures your service dashboard for business intelligence, making sense of the current infrastructure and services map, along with other applications.

Cloud Management

Cloud Management, with Moch.IT's service management approach, ensures swift cloud adoption without risks of soaring costs or user complexity.

Operational Intelligence

An extension of event management, it allows IT to analyze infrastructure for problem detection and service outage prevention.


The Radical Transition

Build a service-centric view of the world with our solutions for monitoring, analytics, automation and data visualization.

ITOM uses advanced machine learning and automation to predict and prevent issues before they affect your services. By bringing together service mapping functions with configuration, incident, and event management, Moch.IT creates a single tool that delivers business value as soon as it’s installed — without impacting staff or slowing down your business.


Gain operational efficiency in your business

The Configurations Management Database (CMDB) provides a single system of record for all IT assets. Think of it as a “single version of the truth”, a foundation for understanding and delivering services across cloud, hybrid IT, and the enterprise.

Get a clear view of what you’re spending and make sure you’re getting the best deal from your suppliers. Automate the discovery and mapping of your IT infrastructure to identify dependencies, create a single source of truth, and reduce costly outages.

Service Mapping

Providing a huge leap forward in common goals across all areas of your enterprise.

Service Availability

Increase overall system availability with an understanding of deliverables on each service’s dependencies.

Hybrid Cloud Management

The ITOM solution’s advanced capability monitors infrastructures that are seamlessly integrated, as well as hybrid clouds.

Comprehensive Solutions

Easily deployable with pretrained requirements and workflows, as ITOM provides visibility across the enterprise.

Why choose Moch.IT ?

At Moch.IT, we have a highly experienced team of consultants that have vast experience across the ITSM spectrum and working with industry-leading tools. Our clients reference us as transformational partners rather than a consultancy because we are defined by the way we impact our clients’ businesses – and they are more than willing to share their experiences.


Instant ITOM Benefits

The benefits of ITOM are vast and can be effectively attained by putting an end to manual processes, infuriating downtimes, and elevated IT operations costs – these benefits are generally maximized with the company’s decision to choose the right consultation to rightfully implement Enterprise Service Management to enjoy ITOM benefits.

ITOM Benefits

Say Goodbye to Manual Processes

Reduction of IT Costs

Thanks to efficient team effort, resource distribution, and cloud usage, IT costs are substantially decreased.

Increment of IT Unit Productivity

Achieved through faster task execution and reduced error-prone manual activities.

Fast and Safe Deployment of New Customers’ Infrastructures

Achievable for IT companies through automated infrastructure scanning and CMDB population.

Availability Improvement of IT Services

Attainable through continuous service health monitoring and advanced failure impact analysis.

IT Operations Management Opportunities

There are certain opportunities that effective use of ITOM provides to businesses if properly attained

  • Generate visibility into the IT infrastructure
  • Supervise the health status of the infrastructure
  • Schedule discovery of IT resources
  • Streamline management of cloud resources
Featured Questions

Frequently Ask Qustions.

ITOM enhances IT operations with reoccurring service health monitoring and extensive failure impact analysis. Furthermore, among other things, it also uses timely outage prevention to boost operations. Moch.IT has been providing ITOM implementation to help companies achieve efficiency and effectiveness in their operations.

IT Operations Management

ITSM is an organization of workflows and tools to optimally develop, deliver, and manage IT services. It helps handle incidents, service requests, problems, and changes, which are normally linked through Enterprise Service Management.
Whereas, ITOM gives organizations the visibility needed to manage infrastructure and apps, cloud delivery and spending, and service health.

ITSM includes activities that businesses do to manage IT services, and strategically plan, and operate services and service desks with continual service enhancement and design building.

Meanwhile, ITOM does come under ITSM but is more focused on the daily tasks for the operation of a business’s infrastructure components and applications.

At MochIT, we have a highly experienced team of consultants that have vast experience across the ITSM spectrum and work with industry-leading tools. Our clients reference us as transformational partners rather than a consultancy because we are defined by the way we impact our clients’ businesses – and they are more than willing to share their experiences.

Faster time to resolution is a key benefit of Service Mapping and Discovery. By automating discovery, mapping and interdependence analysis, IT can reduce the time spent documenting and maintaining an inventory of services and the relationships between the underlying IT infrastructure by up to 25%.

The CMDB is a central source of truth for everything your IT organization does. It stores information about every part of your engine – applications, data, hardware, networks, licenses, and more. In the context of service management, the CMDB is the repository that provides information on all the components used in your IT services and how they depend on or interact with each other.

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