Case Studies
Case Study
Enhancing Customer Service with ServiceNow CSM
A leading multinational technology company (referred to as “the client”) based in Germany faced significant challenges in managing its customer service operations. With a global presence and a diverse product portfolio, the client struggled with fragmented service channels, high case volumes, and a lack of proactive support. These issues resulted in long resolution times, inconsistent customer experiences, and reduced customer satisfaction.
Case Study
Streamlining Asset Management for a Global Manufacturing Leader
A leading manufacturing company in Germany, with over 10,000 employees and operations across multiple continents, was facing significant challenges in managing its hardware and software assets. The company had a large and diverse IT asset portfolio but lacked a unified system to manage and track these assets effectively. The existing manual processes were time-consuming, prone to errors, and led to inefficiencies in asset utilization and compliance risks. Moch.IT (www.moch-it.com) was brought in to implement ServiceNow’s Hardware Asset Management (HAM) and Software Asset Management (SAM) solutions to modernize and streamline the company’s asset management processes.
Case Study
Enhanced Security Operations for a Leading Healthcare Provider
A major healthcare provider in Germany, with over 8,000 employees, was facing growing cybersecurity threats due to the increasing digitization of healthcare services. The sensitive nature of patient data and the critical need for system uptime made robust cybersecurity a top priority. The existing security operations were siloed, with delayed incident responses, leading to potential vulnerabilities. Moch.IT (www.moch-it.com) was brought in to implement ServiceNow Security Operations (SecOps) to streamline and enhance the client’s cybersecurity posture.
Case Study
Streamlining IT Operations with ServiceNow ITOM
A large financial services company (referred to as “the client”) based in Germany was struggling with complex and fragmented IT operations. With over 15,000 employees globally, the company faced challenges in managing its sprawling IT infrastructure, leading to inefficiencies, increased downtime, and difficulties in maintaining compliance. The client needed a robust solution to gain visibility into their IT operations, optimize their resources, and reduce operational risks.
