Platform Management Services
Maximize Value with ServiceNow® Platform Management Services
Our experts guide you through every phase of your ServiceNow® platform’s lifecycle, providing ongoing support, strategic coaching, and best practices to help you fully leverage your ServiceNow® investment. With our fixed-price support contracts, your team gains superior operational and strategic support, ensuring maximum business value from the platform.
CAPABILITY ENHANCEMENT
Improved solution for managed support
Improve the solution for managed support, ensuring your platform is optimized for maximum performance and value.
Our platform management systems help monitor system health, maintain instance operations, handle incidents, manage admin requests, generate reports, and conduct platform analysis, acting as the central point of contact for any issues.
We collaborate with your team to ensure seamless platform setup and operation. Our services include issue investigation, configuration, technical assistance, consultation, and coordination with your platform provider to optimize performance.
We provide end-to-end platform support to ensure smooth operation. This includes configuration, administration, best practice guidance, governance advice, and patching/upgrades to align with industry best practices.
KEY FEATURES
Specialized in providing continuous platform maintenance to ensure your platform operates smoothly, we offer modern support beyond traditional models. Moch.IT provides customized support from experts who understand your business goals and flexible engagement models that allow for rapid response times and scalable support. With fixed pricing and on-demand assistance for bug fixes and defect remediation, our services ensure your platform performs at its peak.
Our Platform Management Service ensures smooth application operation with on-demand bug fix and defect assistance.
Moch.IT offers comprehensive services beyond traditional support. From incident response to proactive monitoring, we provide a high-touch approach.
Get world-class support from ServiceNow experts for your custom solution. Our consultants understand your business goals with complete confidence.
Our flexible engagement models ensure rapid response times and scalable support for your Enterprise Service Management platform's peak performance.
TIME TO LEVEL UP
Platform Architecture & Upgrade Services
Our Digital Transformation Blueprint service offers architectural guidance and leadership pivotal for IT evolution, change orchestration, and synergistic collaboration, paving the way for your visionary success. Partnering with you, we aim to elevate your business to unparalleled heights of agility and efficiency, championing solutions that evolve in tandem with your dynamic business landscape.
Digital Transformation Blueprint
Our Digital Transformation Blueprint service provides comprehensive support, ensuring your IT infrastructure is robust and adaptable. We specialize in crafting tailored strategies that address your unique challenges, facilitating seamless change management and fostering a culture of innovation. Our approach is designed to optimize your processes, enhance productivity, and drive sustainable growth.
Featured Questions
Frequently Asked Questions
As experts in digital platform governance, we step in to enhance, strengthen, and refine the capabilities of your dedicated teams overseeing your platform. From strategic planning to deployment, optimization to maintenance – Moch.IT is your trusted partner.
Moch.IT offers support plans ranging from standard to custom that are tailored to the needs of your organization.
To get the most value, you must build a strategy that is aligned with your business objectives. A successful platform strategy gives stakeholders confidence in what’s possible and takes all the guesswork out of planning to achieve those goals, while managing cost-related risks.
