What is ServiceNow?

Find out how ServiceNow products can provide a service model that can assist users in identifying the root cause of difficulties they encounter as well as resolving issues via self-service.

What is ServiceNow?

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Utilize ServiceNow’s Platform Management Services

Moch.IT Platform Management Services cover the complete end-to-end lifecycle of your ServiceNow platform, and provide additional coaching, best practice advice to help your organization drive the maximum value out of their platform investment. With our fixed-price support contracts, your people will benefit from superior support at an operational and strategic level, which allows them to focus on driving business value from ServiceNow.


Improved solution for managed support

Our L1 service focuses on monitoring your system’s health and keeping your instance running smoothly. Baseline tasks include incident management, admin requests, report inquiries and daily/weekly/monthly platform analysis, as well as providing a single point of contact for all ServiceNow-related issues.

In our L2 service, we work with your staff to keep the platform running and help make sure everything is properly set up and configured. From complex issue investigation, configuration, and enhancement requests to technical assistance, consultation, and coordination with ServiceNow on core platform issues, we are here to keep you on track.

Our L3 support services include End-to-end support to manage your platform and keep everything running smoothly. This level provides configuration and admin access across all areas of platform management services. We deliver best practice guidance, governance advice, and patching/upgrades in line with ServiceNow best practices.

Continuous Platform Maintenance


For your ServiceNow Platform to reach its full potential, you need ongoing support from certified experts. Our Platform Management Service is designed to keep your application running smoothly with a fixed price, on-demand assistance for bug fixes, defect remediation and more.

Modern Support Base

Moch.IT’s comprehensive approach offers a variety of services beyond the traditional support model. We accommodate everything from a simple incident response to a proactive monitoring service with a high-touch approach.

Customized Support

Get world-class support from ServiceNow experts to implement your custom solution. All this with complete confidence that our consultants truly understand your business goals.


Platform Architecture & Upgrade Services

Our ServiceNow Platform Architecture service provides architectural support and leadership for the IT transformation, change management, and collaboration that enables the success of your strategic vision. We work with you to empower your organization to realize new levels of business agility and productivity through solutions that adapt as quickly as your business.

How Moch.IT utilizes Platform Management to align your goals

We strongly believe that the business context should drive the implementation, not the platform. Our consultants are therefore at their best in multidisciplinary teams where we can support our clients in determining what to implement and how. Our team takes pride in delivering high-quality solutions that drive value for our clients.

How Moch.IT aligns your business goals with
Plaltform Management

Step 1

Process Mapping

We work with customers in high-complexity and high-compliance environments to create effective end-to-end processes within the ServiceNow platform. We understand that every company is unique, so we collaborate with you to understand your specific challenges. If a standard configuration will do, we’ll use it; otherwise, we’ll create a solution that is tailored for your needs.

Step 2


ServiceNow accelerates enterprise digitalization. We help formulate for you a custom-tailored plan for today’s agile, mission-critical requirements.

Step 3

Road Map

Our consultants will analyze your current infrastructure, network, and platform and compare it to best practices and also provide you with a customized roadmap that starts with an assessment of your processes and systems including a pricing estimate.

Frequently Asked Questions

How can Moch.IT help?

As a platform management service, we help replace, supplement, and enhance the current capabilities of your dedicated team (or teams) responsible for managing ServiceNow. From planning to implementation, configuration and maintenance – Moch.IT can help.

What are the different costs for Platform Management?
Moch.IT offers support plans ranging from standard to custom that are tailored to the needs of your organization.
Why is it important to create a successful platform strategy?

To get the most value, you must build a strategy that is aligned with your business objectives. A successful platform strategy gives stakeholders confidence in what’s possible and takes all the guesswork out of planning to achieve those goals, while managing cost-related risks.

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