Meet Michael, your contact for Enterprise Service Management solutions. As a solution architect, strategic consultant, and founder of Moch IT, he has over 15 years of functional experience both as an employee and as a consultant specializing in delivering technology solutions to companies – from Fortune 500 to emerging startups – to drive digital transformation.
His experience designing and developing many successful PaaS solutions has given him the knowledge and ability to create streamlined workflows that provide a significant return on investment. He has both a detailed technical understanding and practical experience as a successful service management consultant.
He excels at managing, planning, developing, and executing complex end-to-end Platform As A Service (PaaS) implementations across variant modules, successfully executing the right digital service strategies for his clients by creating partnerships between services, processes, and tools.
Michael covered all aspects of project delivery and has been involved in engagements spanning solution scoping, design (functional and technical), project coordination, and execution across a variety of subject areas including Manufacturing/Industrial, Energy, Travel & Hospitality, Financial Services, Healthcare, and Utilities.
- ● Digital asset management
- ● IT Service Management (ITSM)
- ● IT Operations Management (ITOM)
- ● Customer Service Management
- ● HR service management
Michael has excellent qualifications. He has a bachelor’s degree in economics, nine high-level certifications in various enterprise-service-management specialties, and is also armored with project management certifications such as Prince2 and ITIL. He specializes in providing development, implementation, process consulting, and platform support services for the entire cloud application suite.
His extensive expertise in management, development, and implementation solutions makes him uniquely qualified to identify opportunities to implement processes and practices that increase competitiveness, improve efficiency and reduce costs.