ServiceNow is popular worldwide for its cloud computing services. To maintain the quality of its services and satisfy its customers, it releases new ServiceNow versions every year. ServiceNow has released 20 ServiceNow versions in the previous 11 years. Furthermore, four more versions will be released in the next two years. The first version, Aspen, was released in 2011. Since then, there have been continuous releases.
ServiceNow guarantees the best automation of your company’s workflow in the most advanced ways. These versions keep your company updated, modernized, and accurately scheduled. Stick to the end of the blog post to know all the information about ServiceNow releases.
A List Of ServiceNow Versions
ServiceNow eases the most significant tasks of companies with its modern techniques. In 2011, ServiceNow introduced its first version to help companies grow incredibly in the digital market. These versions attracted innumerable companies from all around the world.
Hence, ServiceNow has been updating its versions since the beginning.
Here is the list of ServiceNow versions that have been introduced until now. There are 24 ServiceNow versions in total.
Let’s get a sneak peek into the latest version of ServiceNow.
ServiceNow Latest Versions
Since there is a huge demand for ServiceNow, the company keeps advancing its products. Every year, the company makes changes in its versions. Previously, there used to be a yearly update. However, the updates occur twice a year now. That said, the ServiceNow company keeps your business innovative with its techniques.
The updates include adding more techniques, advancements in previous versions, and the latest technology and methods to improve your business. Below are the latest versions of ServiceNow and their various aspects.
ServiceNow San Diego
ServiceNow San Diego is the newest or latest version of ServiceNow. It has been appreciated worldwide for its credibility. San Diego Version contains the most updated methods and techniques to help you efficiently manage your company’s workflow. It modernizes your company and gives your business a new and fast experience.
Below are the major updates that have been made in San Diego Version:
1. Automation Engine
The Automation Engine in San Diego Version is remarkable. It helps you link ServiceNow to two or more systems. That said, ServiceNow is no longer limited in connection. You can connect it to as many systems as you want.
2. Design Apps Quickly
San Diego Version gives you the best experience while making apps. You can quickly design, customize and develop apps with it. It is the fastest version to make apps.
3. App Customization
Previously, app customization has been a gradual and time taking process. However, the San Diego Version makes it easy. The App Engine allows you to customize your apps easily. It helps you customize templates in a very short period.
4. Service Requests
You can make service requests for adding apps to the portal. San Diego helps you launch your latest apps and tools easily into the service portal.
5. Scheduled Bookings
San Diego is the best in terms of scheduling. It helps your company maintain a smooth workflow by scheduling every little task. One task is scheduled at a time to avoid any hindrance by another task or booking.
The features above are some cool updates. However, here is the list of best features that were updated in San Diego:
|Customer Service Management (CSM)|
|Security Operations (SecOps)|
|IT Service Management (ITSM)|
|Strategic Portfolio Management (SPM)|
|IT Operations Management (ITOM)|
|Legal Service Delivery|
|Employee Experience (HRSD)|
The San Diego Version has gained popularity for its excellence. The previous version was Rome (Q3-2021.) The next version is Tokyo (Q4-2022.) It is yet to be released.
How To Check The ServiceNow Version Of Your ServiceNow Instance?
You can check the ServiceNow Version of your ServiceNow Instance in two ways.
- Locate the “Filter Navigator” on the left side of your ServiceNow Instance. Then, type “stats” and search for the “stats” option. It would be in the system diagnostics bar. You can click stats and see your ServiceNow version. Look for “Build Name.” The version of your ServiceNow Instance will be written in front of it.
- You can directly search for a version of your ServiceNow Instance by filtering “stats.do” in the filter navigator. It will directly open the stats page where you can see Build Name and Build Date.
How To Upgrade ServiceNow Version?
You need to follow 3 steps (given below) while upgrading the ServiceNow version.
Step 1: Planning
Planning includes reading the latest release/version notes. You need to follow a checklist that has 7 phases. While planning, estimate the period required to upgrade your ServiceNow version.
Step 2: Start Testing
While testing, you need to see the updated, inserted, skipped, and deleted objects. Then, create a team to plan and upgrade your version. The team should include computer technicians, engineers, and IT admins.
While testing, you need to clone a non-production instance to a production instance. Check the upgrade monitor while doing so.
Step 3: Communication
Once the whole upgrade plan is communicated, start the upgrade. It has four steps:
- Request Upgrade
- Schedule Upgrade
- Conduct ATF Testing
- Outline Upgrade Process
Now, the non-production instance is to be upgraded. After upgrading, check the results. Once successfully validated, you can send the upgrade files of the latest version to your team.
How Can I Request For ServiceNow Version Upgrade?
You can request a ServiceNow version upgrade easily. First, find the “Instances.” Then, go to “Manage Instances” and look for the upgrade request form. It will appear on the screen.
Wrapping It Up
This blog post provided all the information you need to know while upgrading the ServiceNow version. Now, you can easily upgrade your ServiceNow Instance. Follow up on all the steps above, and you will be using the latest version in no time.