The business world is changing, and a lot of that change is due to the shift toward hyper-automation. Hyper-automation is the rapid expansion of automation capabilities to any IT or business function that is vulnerable to automation.
With ServiceNow, you can build an IT service management solution from scratch that will allow your employees to focus on what’s important (the work itself) while leaving the rest up to technology. Because hyper-automation enables the automation of a greater number of tools than ever before, as well as an increase in the degree of the automation itself while reducing repetition.
ServiceNow Hyper-Automation Streamline Processes & Workflows Across Multiple Departments
Automation is the key to success.
ServiceNow can be used for many different things — and streamlining processes and workflows across multiple departments is just one of them. ServiceNow is a platform that can be used for many different things. It’s a tool to streamline processes and workflows across multiple departments. It also automates tasks and processes, which in turn reduces costs. And it can help you manage customer service requests.
Hyper-Automation Removes Human Error From Manual Tasks To Increase Productivity
Hyper-automation can also be used to remove human error from manual tasks. Manual tasks are not only time-consuming, but they also have the highest potential for human error when done manually. For example, if you have an employee that needs to process a request and send it back to the requester through email, there is a chance they will miss something in their response (such as an attachment). This could cause delays in processing or even prevent your staff member from getting paid on time.
Hyper-automation helps reduce these risks by creating automated workflows that send emails automatically when specific criteria are met (e.g., if a ticket has been opened for three days without being assigned) and pre-populating them with helpful information (e.g., attached files). This ensures that every ticket gets processed on time while keeping all parties informed about new developments along the way.
Human-based tasks are prone to errors and can be a nightmare for businesses. Manual processes may require more time, people, and money than necessary. In fact, the average service desk employee spends up to 40% of their time handling repetitive inquiries and other repetitive tasks that could be automated with software. This has a direct impact on your business’s bottom line:
- You lose money because employees aren’t spending their time doing what they’re best at (for example, creating new content) or working on strategic projects that will help your company grow in the future.
- You also lose opportunities — new customers or clients who could have been won over by better service but were turned off by long wait times or poor quality responses from support staff members.
ServiceNow Hyper-Automation Build A Self-Service Platform To Bring Down IT Service Costs
ServiceNow is a web-based platform that allows you to build and deploy custom applications. The software takes care of the underlying infrastructure and enables you to focus on your business objectives. With ServiceNow, you can automate repetitive tasks so they’re completed quickly, efficiently, and consistently.
ServiceNow delivers an end-to-end IT service management solution that:
- Enables businesses to become self-service, improving their ability to achieve their goals
- Enables IT teams to deliver services at scale without increasing costs or resources.
Hyper-Automation Automate Service Requests, Approvals, and Many Other HR, Legal & IT Functions
ServiceNow is the perfect tool to automate routine tasks, processes, and workflows. It offers a wide range of functionality that can be used to create hyper-automated solutions that not only save time and money but also decrease human error and increase efficiency. ServiceNow automates things like:
- Service requests for HR functions.
- Workflow for IT, Legal or HR processes (e.g., new hire onboarding)
- Appointment scheduling for non-employees.
Hyper-Automation Reduces Problem-Fixing Time With Pre-Defined SLAs And Automated Steps
Service-level agreements (SLAs) are a critical part of the customer experience. They help define how your business will work with customers and their expectations, as well as how you will be held accountable for meeting those expectations.
ServiceNow has multiple ways to automate and manage your SLAs, including automating the time it takes to fix problems and improving communication between internal departments.
Hyper-Automation Remind Users Of Pending Tickets And Updates
ServiceNow can be used to remind users of pending tickets and updates, reducing fall-through-the-cracks issues. This can be achieved through a variety of methods:
- A workflow that sends an email after a ticket is created if it has not been assigned to someone within 24 hours. ServiceNow automates this and removes the need for someone on your team to check or send out reminders manually. You can add additional logic to this workflow, such as having it wait until someone has responded with an acknowledgment before sending out another reminder message.
- An event that runs every 15 minutes, looking for new tickets created since the last time it ran, and then sends out an email notification for each one found (you can also limit what events will trigger this). If there are no new tickets found, then nothing happens, which allows you to save on resources by stopping unnecessary emails from being sent out continuously throughout the day (but still gets around those pesky fall-through-the-cracks issues)
In a nutshell, ServiceNow helps you with:
- Reminding users of pending tickets and updates.
- Reducing fall-through-the-cracks issues.
- Reducing the number of repeat tickets.
- Reducing the number of calls to the helpdesk.
- Reducing the number of emails to the helpdesk.
Hyper-Automation Define, Schedule, and Assign Tasks Automatically For Efficiency Gains
Before you start automating tasks in ServiceNow, you should define the problem that needs to be solved. For example, suppose you want to increase efficiency in your business by assigning a task automatically and unifying the team around it. In that case, create a workflow that defines what “efficiency” means for your organization. You could also set goals for how many tasks will be assigned automatically and how much time it will save in total.
After defining the problem, it’s important not to worry about other people’s goals or expectations — just stay focused on yours! For example, let’s say one of your coworkers wants their team members to automate all their customer service tickets within 24 hours from receipt. They set up this goal with ServiceNow so they could track it over time and see if their efforts were successful or not. However, this may not align with your goal as an individual user (you might want faster resolution times) so make sure both parties know where they stand before starting any automation projects together!
The same goes for specific metrics like speed and accuracy: these are just examples, but there are many ways we can define these terms depending on where we’re coming from personally (elevator pitch style). When defining metrics like these, make sure everyone knows exactly what each person means by them; otherwise, there will be confusion later when trying out new tools together.
Servicenow Is A Powerful Platform That Businesses Can Use To Save Money And Time Through Hyper-Automation
ServiceNow is a powerful platform that businesses can use to save money and time through hyper-automation. It’s a cloud-based IT service management platform, but it’s also so much more than that. ServiceNow is a hyper-automation platform, a self-service platform, a workflow automation platform and a task automation platform all rolled into one.
If you’re not familiar with ServiceNow or don’t know what it does for your business yet, this blog will give you some background information about what makes ServiceNow so great for businesses looking to automate their workflows and processes while saving money at the same time.
We hope this blog has given you a better understanding of how ServiceNow can help your business save time and money through hyper-automation. ServiceNow is a great resource for businesses looking to increase efficiency across the board, from IT service management to HR processes. We’ve only just touched the surface with these examples, but there are many more possibilities when it comes to automating workflows and streamlining processes in your organization. If you have any questions about how Moch.IT can help your company, don’t hesitate to reach out!