Take charge of your IT services with ServiceNOW ITOM
Detect, investigate, and resolve issues before users are even aware. Visibility and control of the performance of your infrastructure and applications enable you to take meaningful action to optimise your IT systems and work intelligently.
OPTIMIZE YOUR IT
Gain operational efficiency in your business
The ServiceNow Configurations Management Database (CMDB) provides a single system of record for all IT assets. Think of it as a “single version of the truth”, a foundation for understanding and delivering services across cloud, hybrid IT, and the enterprise.
When multiple systems are managed by disparate teams, each with its own version of what constitutes good service, decisions are bound to be made in isolation and conflicts are inevitable. ITOM helps seamlessly bring these together on one platform, keeping disruption and rework to a minimum.
Break down your costs and your suppliers to see the cost of running each service, the end-to-end infrastructure costs and where possible, improvement opportunities. Get a clear view of what you’re spending and make sure you’re getting the best deal from your suppliers. Automate the discovery and mapping of your IT infrastructure to identify dependencies, create a single source of truth, and reduce costly outages.
Service Mapping provides a deep understanding of how your services interact with each other and with other enterprise services, providing a huge leap forward in common goals across all areas of your enterprise. By making the entire enterprise operational ecosystem intuitively visible and seamlessly actionable through the power of one tool, you’re ready to take your business where it needs to grow
Reduce the time it takes to diagnose service issues and find the root cause by focusing on known interactions between services. Increase overall system availability with a common understanding of services and information on each service’s dependencies.
Hybrid Cloud Management
The ITOM solution’s advanced capability monitors infrastructures that are seamlessly integrated, as well as hybrid clouds. Visualize, map manage, and optimize the complexities of your environment.
Easily deployable with pretrained requirements and workflows, ITOM provides visibility across the enterprise with best-in-class service mapping and discovery capabilities.
REVOLUTIONIZE YOUR IT
The Radical Transition
Build a service-centric view of the world with our solutions for monitoring, analytics, automation and data visualization.
ServiceNow ITOM uses advanced machine learning and automation to predict and prevent issues before they affect your services. By bringing together service mapping functions with configuration, incident, and event management, ServiceNow has created a single tool that delivers business value as soon as it’s installed — without impacting staff or slowing down your business.
Why choose Moch.IT ?
At Moch.IT, we have a highly experienced team of consultants that have vast experience across the ITSM spectrum and working with industry leading tools. Our clients reference us as transformational partners rather than a consultancy because we are defined by the way we impact our clients’ businesses – and they are more than willing to share their experiences.
ServiceNow ITOM Modules
ServiceNow ITOM Operations
In today’s day and age, two main issues are faced by IT; however, ServiceNow has been a great tool in solving these two issues. The two issues that come up are:
1. Legacy Tools
2. Approaches that do not work anymore to effectively understand the particular components of each service of the IT infrastructure, and are also unable to map costs to provide services by the department in real-time.
To help resolve these issues, Moch.IT provides intelligent support on ServiceNow which ultimately maps each service to its fundamental infrastructure. This infrastructure that acts as the core is exhibited in an intuitive dashboard that gives IT the green signal to drill down into a detailed and thorough map of the systems, as well as the health behind any of these services.
ServiceNow ITOM Pricing
Starting Price for a standard ITSM package for 200 employees’ company
Starting Price for a professional ITSM package for 15000+ employees’ company
ServiceNow ITOM Benefits
Reduction of IT Costs
Increment of IT Unit Productivity
Fast and Safe Deployment of New Customers’ Infrastructures
Availability Improvement of IT Services
ServiceNow ITOM Opportunities
There are certain opportunities that effective use of ServiceNow ITOM provides to businesses if properly attained
- – Generate visibility into the IT infrastructure
Supervise the health status of the infrastructure
- – Schedule discovery of IT resources
- – Streamline management of cloud resources
Frequently Asked Questions
Whereas, ITOM, as facilitated by ServiceNow, gives organizations the visibility needed to manage infrastructure and apps, cloud delivery and spending, and service health.
Meanwhile, ITOM does come under ITSM but is more focused on the daily tasks for the operation of a business’s infrastructure components and applications.
At MochIT, we have a highly experienced team of consultants that have vast experience across the ITSM spectrum and work with industry-leading tools. Our clients reference us as transformational partners rather than a consultancy because we are defined by the way we impact our clients’ businesses – and they are more than willing to share their experiences.
Faster time to resolution is a key benefit of Service Mapping and Discovery. By automating discovery, mapping and interdependence analysis, IT can reduce the time spent documenting and maintaining an inventory of services and the relationships between the underlying IT infrastructure by up to 25%.
The CMDB is a central source of truth for everything your IT organization does. It stores information about every part of your engine – applications, data, hardware, networks, licenses, and more. In the context of service management, the CMDB is the repository that provides information on all the components used in your IT services and how they depend on or interact with each other.