ServiceNow Tokyo Release – New Features and Updates

ServiceNow Tokyo Release – New Features and Updates

IT departments around the world are feeling the effects of the digital transformation. Services that used to be done in-house or through an intermediary are now being delivered through the cloud. This shift has had a number of impacts, some good and some bad. One area that has been impacted is ITSM, or integrated software and service management.

ServiceNow Tokyo Release is the latest major update to ServiceNow, the global software platform for service management. With the release, ServiceNow users can now manage a global enterprise through a single platform, accelerating their time to value and delivering improved service quality.

In this blog post, we will highlight the new features and updates that come with the ServiceNow Tokyo release and how they will transform and benefit the ServiceNow users.

What are ServiceNow Releases?

ServiceNow releases occur twice a year, in the spring and fall. Every new release comes with new modules, features, as well as updates for the current products. Every new release comes after a different city to show its support to its customers.

A new release involves careful planning, testing, and validation and is time-consuming and costly. Each ServiceNow feature release has big enhancements. Therefore, it is important to analyze the impact of new capabilities on an instance.

New Features and Enhancements in ServiceNow Tokyo Release

New Features

ESG Management

ESG Management ServiceNow
ESG Management ServiceNow
Source: ServiceNow

All of your ESG commitments may be managed with the ServiceNow® Environmental, Social, and Governance Management application which is a new tool in the ServiceNow Tokyo release. Using the ESG Management application, you can also keep track of the progress you’ve made toward your ESG goals.

Using ESG Management features, you’ll be able to:

  • Create material topics for your organization so that you may pinpoint areas where you want to have an ESG influence.
  • Create ESG targets to monitor the development of your organization’s ESG goals.
  • Gather metrics to measure the success and efficacy of your ESG efforts.
  • Import data from the Watershed tool to allow your company to track carbon emissions, renewable energy, and environmental impact.

Redox Inbound Integration

Redox Inbound Integration Tokyo ServiceNow
Source: ServiceNow Community

Improved care capacity is made possible by the ServiceNow® Redox Inbound Integration application, which facilitates bidirectional integrations between various healthcare systems. A brand-new software, Redox Inbound Integration, has been included in the Tokyo update.

The Redox Inbound Integration feature allows you to accept and update healthcare data from external healthcare systems into a ServiceNow® instance to quickly integrate scheduling, medication, and patient administration information without relying on the many methods that individual healthcare systems store and communicate healthcare data.

Financial Services Card Operations

Financial Services Operations - ServiceNow
Source: ServiceNow

With the Financial Services Card Operations application, you may generate and handle requests for card services, including new cards, increased or decreased credit limits, and banning or unblocking credit cards. As a result of improvements made in the Tokyo release, the functionality of the Financial Services Card Operations was further expanded and improved.

You’ll be able to begin and handle dispute requests with the help of this brand-new application. When a dispute request is made, a certain workflow is initiated. Workflow tasks are sent to the appropriate back-office agents, such as card dispute agents, who complete the actions necessary to fulfill the dispute request.

Enterprise Asset Management

Enterprise Asset Management - ServiceNow
Source: ServiceNow

The connected and non-connected assets in your company may be managed during their full lifecycle with ServiceNow® Enterprise Asset Management. As a result, you will be able to keep your assets in peak condition and avoid costly downtimes with this all-inclusive solution.

The features of Enterprise Asset Management allow you to:

  • Track assets and their hierarchical relationships with multi-component models and multi-component assets.
  • Create a list of the assets you want to get rid of.
  • Request loaner assets to keep your company working efficiently.
  • Make a list of your assets and create a transfer order for each one of them.
  • Request products from the enterprise catalog using the Service Catalog app etc.

Document Intelligence

As a machine learning solution, the ServiceNow® Document Intelligence application offers support to rapidly and accurately retrieve information from documents. Using the document intelligence features, you will be able to:

  • Extract data and text from your documents by simply uploading them in JPEG, PNG, or PDF format.
  • Create definitions and keys to inform the system exactly what to parse and retrieve from the definitions.
  • Extract data and text from your documents with the assistance of this program.

Also, extraction usage and efficacy can be tracked and analyzed using the Document Intelligence dashboard.

Platform Analytics Workspace

For the management of all Next Experience metrics, the ServiceNow® Platform Analytics Workspace has a dedicated Analytics Center in the Tokyo release that will enable you with the followings:

  • One spot to create data visualizations for a variety of data sources.
  • Next Experience dashboards may be created and consumed with the use of a uniform filter and various configuration options.
  • The Next Experience dashboards and visualizations can be easily shared with colleagues and clients.
  • From any workplace, you may access all of your Next Experience dashboards at once.

Table Builder for App Engine

Table Builder for App Engine - ServiceNow
Source: ServiceNow

A new application, Table Builder for App Engine, has been added to the Tokyo release that will provide a centralized, modern method for developing tables, forms, display logic, and workflows. It is only available to App Engine v2 customers that purchase the premium edition of Table Builder for App Engine.

Updated Features and Products

Additionally, there are a number of other products that have been updated and improved in the Tokyo release. For more descriptive information, please visit the official website of ServiceNow.

  • Build and Automate Feature
  • Customer Service Management
  • DevOps
  • Field Service Management Application
  • Employee Service Management
  • ESG Management Application
  • Governance, Risk, and Compliance
  • IT Asset & IT Operations Management
  • Etc.


These are some of the products and features that have been updated and enhanced with the new Tokyo release of the ServiceNow ITSM platform. Your current version, San Diego release, or any previous versions of ServiceNow will be able to run the upgraded products, as ServiceNow is compatible with both previous and new releases.

If you opt not to upgrade to the current release, ServiceNow cannot ensure the efficiency or stability of your systems, but your products will continue to work.


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